Refund policy

Right of Withdrawal for Consumers (EU)

Right of withdrawal
If you are a consumer within the meaning of EU law, you have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the day on which you, or a third party designated by you (who is not the carrier), takes possession of the artwork.

How to exercise the right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g. by email).

Please contact:
hello@sophstudioworks.com

To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund the purchase price of the artwork without undue delay and no later than fourteen (14) days from the day on which we receive the artwork back.

The refund will be made using the same means of payment as used for the original transaction, unless expressly agreed otherwise. No fees will be charged for the refund.

Shipping costs
Original shipping costs are non-refundable.
The buyer bears the direct costs of returning the artwork.

We may refuse to issue a refund until we have received the artwork back or until you have provided proof that the artwork has been returned, whichever is earlier.

Return of the artwork

The artwork must be returned without undue delay and in any event no later than fourteen (14) days from the day on which you informed us of your withdrawal.

The artwork must be returned:

- in its original condition

- undamaged

- securely packaged

- insured for transport

Any loss in value resulting from handling beyond what is necessary to establish the nature and condition of the artwork may be deducted from the refund.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

- artworks that are made to order or clearly personalized at the buyer’s request.